The chatbot widget
A chatbot widget is a script added to an existing website. Many are quick to install. Older ones follow fixed scripts and menus; newer ones use AI but often know little about your business beyond what is on the page.
- Good for: a quick test, simple FAQs, collecting contact details.
- Watch out for: generic answers, made-up answers, no connection to ordering or booking, and a widget that slows the site down.
The AI website
An AI website is designed with the assistant as part of the experience. The AI is trained on approved information about your business and connected to the actions customers want: ordering, booking, quotes, directions.
- Good for: businesses that get the same questions all day and want those conversations to end in a sale or booking.
- Watch out for: vendors who cannot explain where answers come from or how mistakes are prevented.
Questions that separate the two
- Does it answer only from information I approve?
- Can it complete an order or booking, or does it just collect a message?
- What happens when it does not know the answer?
- Can I read every conversation?
- Does it slow down my website or hurt my Google ranking?
Do not forget the phone
Many customers still call. A chat assistant on the website and an AI phone receptionist trained on the same information give consistent answers everywhere.
How we help
LiveMirror AI Web is our custom AI website service. Read what an AI website is for more detail.